On hold messages: your questions answered

A message on hold is the recorded audio your callers hear while they wait to be answered or transferred. It combines a professional voice with licensed music, and tells callers about your business instead of leaving them in silence. More about messages on hold.

Most programs run for 2 to 4 minutes on a loop, made up of short messages of 20 to 30 seconds each, separated by music.

At least once a season, and whenever your hours, services or offers change. Regular callers notice when the same message has played for years.

No. Commercial music played to callers generally needs a licence in Australia. We use music from our licensed library of more than 200 tracks, so you're covered.

Almost certainly. Tell us your phone system or provider and we'll deliver the files in the format it needs, ready for you or your IT provider to load.

Yes. Choose a male or female voice artist, an Australian or international accent, and a read style from warm and conversational to corporate.

Yes. Our writers draft your script from a short brief about your business, or polish one you already have. You approve every word before it's recorded.

Most recordings are delivered within 24 hours of your script being approved. Larger multi-site or multi-language projects are scheduled with you up front. See how it works.

Yes. We record welcome greetings, IVR menus, queue messages, after-hours and holiday messages, and voicemail greetings, all in the same voice as your on hold messages. More about IVR recording.

Yes. We work with native-speaking voice artists and check every translation before it's recorded.

No. Everything is done by phone and email, so we work with businesses across Melbourne, regional Victoria and the rest of Australia.

It depends on how many messages you need and how often you want them updated. Request a free demo and we'll give you a quote for your business.