IVR Recording for Melbourne Businesses

What we record

Your on hold messages are only part of what callers hear. We record every other prompt on your phone system in the same professional voice, so the whole call sounds like one business.

• Welcome greetings that answer every call with your business name
• IVR and auto attendant menus ("For accounts, press 2")
• Queue messages that let callers know where they stand
• After-hours messages with your opening hours and urgent contacts
• Public holiday and closure messages for Christmas, Easter, Melbourne Cup Day and AFL Grand Final eve
• Voicemail greetings for teams and individual staff

Why a professional voice matters

Many businesses still have a staff member record greetings straight into the phone system. It works, but it often sounds rushed, echoey or out of date, especially once that person has moved on. A professional recording sounds clear on every line, stays consistent across every prompt, and gives callers confidence before they've spoken to anyone.

Designing a menu that works

A good IVR menu is short and obvious. When we write your prompts, we follow a few simple rules:

• Keep each menu to four or five options
• Put the most common reasons for calling first
• Say what the option is before the number, so callers know what they're choosing
• Always offer a way to reach a person
• Give opening hours and your website in the after-hours message

A sample IVR script

Matched to your on hold messages

Most Melbourne businesses we work with record their IVR prompts and messages on hold together. Same voice, same music, one script process, and one set of files ready to load into your phone system.

Recordings in other languages

Melbourne's callers speak hundreds of languages. If your customers do too, we can record your prompts and messages with native-speaking voice artists, with every translation checked before it's recorded.