Message on Hold Recordings in Melbourne

What is a message on hold?

A message on hold is the recorded audio your callers hear while they wait to be answered or transferred. Instead of silence or the same loop of music, they hear a professional voice telling them about your business, mixed with licensed music.

For a Melbourne clinic, dealership, law firm or trade business, that wait is often the longest uninterrupted time a customer spends with your brand. On hold messages turn it into something useful: answering common questions, pointing people to your website and letting them know about services they didn't know you offered.

What goes into a good on hold message

Every script is written for your business, but the best Melbourne on hold messages usually cover a mix of these:

• A welcome that confirms the caller has reached the right place
• Reassurance that they'll be answered shortly
• Useful details such as opening hours, location, parking or public transport
• Self-service options like online bookings, forms or your website
• Your services, especially the ones callers don't know you offer
• Seasonal updates such as holiday closures, promotions or events

How long should it be?

Most on hold programs run for 2 to 4 minutes on a loop. They're built from short messages of 20 to 30 seconds, each focused on one topic, with music between them. Short messages mean a caller who waits 40 seconds still hears something complete, and a caller who waits five minutes doesn't hear the same line over and over.

Sample on hold message scripts

Here's the kind of script we write for Melbourne businesses. Yours will be written around your services, your customers and the way you speak to them.

Professional voices and licensed music

Every message is recorded by a professional voice artist. You can choose a male or female voice, an Australian or international accent, and a read style from warm and conversational to polished and corporate. It's then mixed with music from our licensed library of more than 200 tracks, so you never have to worry about playing the radio or copyrighted songs to your callers.

How often to update your messages

We recommend refreshing your on hold messages at least once a season. Regular callers notice when they hear the same message year after year, and outdated information, like last year's holiday hours or a promotion that's ended, does more harm than good. We can set you up with a one-off recording or regular updates throughout the year.

Hear it for yourself

Want to hear what your own business would sound like? We'll make you a free personalised demo. You can also see how the process works or read our FAQs.